Meet the Staff

At Family Practice Specialists of Richmond, our dedicated staff of practitioners, nurses, patient care representatives, and administrators are on hand to help you and provide you with not only the care that you need, but the comfort and convenience that medical care should entail.


Cindy Swim, Administrator

Ms. Swim grew up in North Carolina and later moved to West Virginia where she worked for a manufacturing firm for thirteen years. She received her degree in Human Resource Management from the University of Richmond in 2002. She has over twenty years of experience in Family Practice and has been with Family Practice Specialists of Richmond since its opening. She has two daughters, three grandchildren, and is a resident of Powhatan, VA. She enjoys traveling with her husband and also spends time reading, cooking, sewing, and horseback riding.

Vanessa Chain, Assistant Administrator

Ms. Chain grew up in South Hill, VA and graduated from Virginia Polytechnic Institute and State University in 1988. After college, she returned to her hometown and worked as the Insurance Coordinator/Biller for a family practice office.  She relocated to Richmond, VA in 1991 as referral coordinator for Tuckahoe Physical Therapy. Ms. Chain came to Family Practice Specialists of Richmond in 2001 as the Front Office Coordinator. She was promoted to Assistant Administrator in 2007. Ms. Chain lives in Chesterfield County with her husband and her Goldendoodle and Labradoodle. She enjoys cooking, jogging, surf fishing, and spending time in Nags Head.


Our extremely knowledgeable nursing staff represents a total of more than 120 years of healthcare experience. They have worked in widely diversified areas such as:

  • Cardiology                                                   
  • ER
  • ICU
  • Neonatal ICU
  • Medical-Surgical units
  • Endoscopy
  • Geriatrics
  • Outpatient Facilities

They are here to help you communicate with your practitioner, facilitate medication refills, obtain test results, and assist you with receiving the best healthcare possible.

Patient Care Representatives

Our Patient Care Representatives come to us from a variety of backgrounds, but they all have a common goal: to assist our patients with making appointments, relaying messages, verifying patient data, and making patients feel welcome in our practice. We are fortunate to have experienced representatives who will go out of their way to make your experiences with FPSR is a positive one.

Referral Coordinators

Our Referral Coordinators are an integral part of our facility. In their role as “Patient Liaisons” they perform all functions required by the insurance company in obtaining authorizations for specialist services, outpatient testing, and physical therapy. In addition, they take the leg work out of setting up appointments and perform all necessary communications and paperwork for the patient. This valuable service guarantees a convenient and efficient avenue to the excellent medical care that our patients deserve.


Lab Technicians

Our experienced lab technicians work hard to provide a quick turnaround of high-quality test results, but they also know the importance of paying close attention to detail. Our laboratory department performs a broad range of tests using proven methodologies and advanced instrumentation.

X-ray Department

FPSR is one of the few family practice centers that provide patients with the services of an on-site X-ray facility. By providing state of the art digital radiology, we eliminate the need and cost for a trip to the orthopedist or hospital. Our X-ray department is staffed by qualified technicians who know the importance of paying close attention to detail.

Billing Department

FPSR’s billing department strives to provide patients with exceptional service. Our team of certified medical coders are trained and experienced to file your insurance claims to get the maximum benefit possible under your insurance plan. Any questions regarding your monthly statement, insurance payments, or FPSR billing guidelines may be directed to our friendly, knowledgeable staff. They will work hard to handle your questions as accurately and efficiently as possible.  The billing office can be reached by dialing 804-330-5984.

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Office Hours: 7:30 am to 4:30 pm


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